Product Warranty

Every product we manufacture is fully tested before leaving our factory. All of our Heatrae Sadia products are supplied with a minimum 2 year manufacturer warranty, although there are many products which have longer warranty periods. For specific products, such as our market-leading Megaflo Eco unvented cylinders; they have a lifetime* warranty for domestic installations or 30 years** for commercial installations.

Whilst we strive to ensure that you should never have an issue with your product, we appreciate that on rare occasions there may be a concern that you need to discuss. If this situation arises, please speak to our award-winning aftersales Customer Support team.

'The Megaflo Warranty'
The Megaflo Warranty covers any Megaflo cylinder or calorifier installed in domestic properties. There is a 30 year warranty on inner tank for all Megaflo cylinders and 2 years on all other components.

Heatrae Sadia Warranty
All Heatrae Sadia warranties are applicable against faulty manufacture or materials, provided that the product:

• Has been correctly installed as per the instructions contained in the installation manual and all relevant codes of practice and regulations in force at the time of installation.
• Has not been modified in any way, other than by Heatrae Sadia or Baxi Customer Support
• Has an annual service carried out in accordance with the requirements set out in the Maintenance section of the Installation Instructions, by a competent person or a Heatrae Sadia approved engineer
• Has all seals checked as part of the annual service and if any show signs of degradation, they are replaced
• Has not been damaged by frost or due to scale
• Has only been used with potable water
• Has not been tampered with or been subjected to misuse or neglect
• The product warranty has been registered within 30 days of installation together with proof of purchase
• Has been installed in the UK
• The warranty is transferable but if ownership is transferred the warranty reverts to a 30 year period
• The warranty does not affect your statutory rights