If you want more information on how to order; book a service or repair for your electric heating or hot water products; register your warranty; or to call our technical helpline, you've come to the right place.
We have UK based customer contact centres in Warwick and is supported by a nationwide network of highly qualified engineers. So give us a call and see how our award-winning Customer Support team can help you.
*Calls to 03 numbers cost the same as calls to standard landline numbers and are included as part of any inclusive call minutes or discount schemes for geographic calls. **excludes 25th December and 1st January (Closed)
Domestic cylinders and electric boilers
t: 0344 871 1535* (option 3, then option 1)
e: heatrae.bcs@baxi.co.uk
Monday - Saturday: 8am - 6pm
Sunday - Closed
All other products
t: 0344 871 1535* (option 3, then option 2)
e: hsh.technical@baxi.co.uk
Monday - Friday: 8am - 5pm
Saturday: Closed
Sunday: Closed
Bank holidays: Closed
Specification
t: 0344 871 1535 (option 1, then option 2)
e: specifier@heatraesadia.com
Monday - Thurdsay: 8.30am - 4.30pm
Friday: 8:30am - 1pm
Saturday: Closed
Sunday: Closed
Bank holidays: Closed
Sales & orders
t: 0344 871 1535 (option 1, then option 1)
e: sales.team@baxi.co.uk
Monday - Thursday: 8.30am - 4.30pm
Friday - 8:30am - 1pm
Saturday: Closed
Sunday: Closed
Bank holidays: Closed
Genuine Parts
t: 0344 871 1535* (option 1, then option 3)
e: baxigenuineparts@baxi.co.uk
Monday - Thursday: 8.30am - 4:30pm
Friday: 8.30am - 4pm
Saturday & Sunday: Closed
Bank holidays: Closed
Call us on 0344 871 1535* (option 2) during opening hours, or fill in the form below and we will contact you when a member of our team is available.
It is important to register your appliance so that we can help you quickly and minimise any inconvenience, should you require a repair. Please register your product with us within 30 days of installation. Please click here to Warranty registration.
If you are a plumbing and heating engineer and need a bit of technical assistance while you're on the job, call our technical helpline. Our team of experts have many years of experience between them and are at the other end of the phone to advise and help you. Call our technical help line on 0344 871 1535* (option 1).
If you would like information about our products, require specification advice or want to know more about the services we offer to, you can find Contact your ASM.
We strive to make sure all our products and services the best they can be, but we understand that sometimes things go wrong. We want you to be completely happy so we'd like to hear about any problems you may have, so we can put them right as soon as possible. To get in touch with Customer relations, please call 0344 871 1535* or email customer.relations@baxi.co.uk.
