We recommend all our appliances are serviced annually. Contact our customer support team on +44 (0)344 871 1535 to book an appointment.
We recommend all our appliances are serviced annually. Contact our customer support team on +44 (0)344 871 1535 to book an appointment.
Our Customer Support team provide Heatrae Sadia's aftersales service. To arrange a visit please call +44 (0)344 871 1535.
All enquiries received by our Customer Service Centre 0344 871 1535 are directed to one of our approved stockists. Heatrae Sadia does not sell spare parts directly to installers or the general public. Find your nearest stockist from our dedicated genuine parts partner.
You can contact our Literature Hotline on 0344 871 1535 or download literature from the Literature library or relevant product page on our website.
These can be ordered through our literature hotline on 0344 871 1535 or downloaded by the Literature library or relevant product page on our website.
We have a number of training centres around the country, offering an excellent standard of training on our products. Find out more about our centres and the courses they offer on our Training pages.
We attend a number of exhibitions and events during the course of the year. Find out about our upcoming events on our News & events website page.
The Customer Support team can be reached on +44 (0)344 871 1535. We have a number of experienced engineers who will be able to answer your query.
To re-charge the air gap please use the following simple instructions:
Our specification team can give you all these details, they can be contacted on 0344 871 1535 or by email at specifier@heatraesadia.com
Yes you can providing the pipework is suitably rated to the application.
You can use a water softener with a Megaflo if you so wish but this must not be detrimental to the incoming flow rate, and the softened water must not exceed a chloride value of 250 mg/litre.
A Megaflo can be sited anywhere in your property but the installation of the discharge pipework has to be taken in to account when deciding on where to install the unit.
Yes, you can use a timer for this and it can be ordered as an accessory to the Supreme, download the Supreme brochure for more information.
No, the unit is designed to work with one tap outlet only.
This would depend on the type of application the unit is being used for. Please contact our technical team on +44 (0)344 871 1535 for further details.
No, this would not apply to building regulations and goes against the manufacturers installation instructions which would invalidate your warranty.
We would always recommend a suitably qualified engineer carries out any necessary servicing and repairs on your unvented system. Contact us for more information.
You will need a plumber or heating installer who is fully qualified and competent to install unvented products. In England and Wales, check your installer has a G3 unvented qualification - they will have a registration card to prove they have obtained the necessary qualifications. The equivalent for Scotland is P3 and for Northern Ireland it is P5.
